Shipping policy

Terms of Sale

These Terms of Sale (these “Terms of Sale”), in addition to our terms of uses, govern your purchase of product(s) on this website, including through the mobile version hereof (collectively, this “Site”). This Site and its related services and applications (collectively, this “Service”) is being offered by Butterfly Drops (“we”, “us”, or “Butterfly Drops”). Butterfly Drops may, in its sole discretion and at any time, modify, suspend or discontinue these Terms of Sale and/or this Site or specific portions of it. Your purchase of one or more products on this Site constitutes your agreement with Butterfly Drops to be bound by and to act in accordance with, these Terms of Sale and the Terms of Use.

Ordering

Orders for in-stock merchandise are generally processed and shipped within 1-3 business days. If you select a priority shipping method during the checkout process, your order will be prioritized.

The purchase of products and services on the Site is subject to availability. If merchandise is currently out-of-stock, we will attempt to flag that on the Site. In the unlikely event that an item you order is out of stock, our Customer Care team will contact you and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order without charge. In either case, you can request to be notified by email when the product is back in stock.

Orders will only be shipped and delivered to addresses located within the United States. An order may only be shipped to one delivery address.

The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.

Shipping

We use various shipping providers to help ensure fast delivery to your door! Ground shipping is $6.50 per order. 

We will ship your orders to a PO Box, APO, or FPO address. Please note that shipping to APO addresses can take up to 30 days. Shipping prices are subject to change.

A shipment confirmation containing the tracking number will be emailed to you when your order ships.

Risk of Loss; General Prohibitions

THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. IT IS YOUR SOLE RESPONSIBILITY TO PROVIDE A SAFE AND CORRECT SHIPPING ADDRESS ACCESSIBLE TO COMMON CARRIERS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS.

Payment Methods

We currently accept PayPal, Visa, Mastercard, and American Express. Your credit card will be charged when your order is shipped. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.

If you wish to purchase any product or service made available through the Site, you may be asked to supply certain information relevant to your transaction, including without limitation your credit card number, the expiration date of your credit card, your billing address, and your shipping information. 

YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant us or the third party collecting that information on our behalf the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required before the acknowledgment or completion of any transaction.

Cancellations

Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfillment. If you would like to make changes to or cancel, your order, please contact Customer Service at:

E-Mail: customerservice@butterflydrops.com

Any canceled order will be promptly refunded.